Support and SLA | AI Super Card - One Card, All Top AI Tools

Understand enterprise support, availability, compensation, recovery, and exclusions.

Dedicated support

Priority group support and emergency communication.

Technical help

Usage guidance, diagnosis, troubleshooting, and workarounds.

Operations

Scenario advice, release notices, and feedback channels.

Commercial support

Invoices, contracts, upgrades, purchases, and renewals.

Planned maintenance, customer errors, third-party failures, force majeure, unpaid bills, and resource limits are generally excluded from compensation.

High-availability applications are measured per instance and calendar month. Claims require the application ID, outage period, and evidence within the stated deadline. The latest agreement and platform monitoring data are authoritative.